Returns: We accept return with 30 days of arrival in original package. We only accept items in new and unused conditions only. We will be responsible for return but packaging is buyers responsibility , where we accept items on original packing only.
We will not be responsible for postage fee for wrong orders, or unless there is seller's fault. Product fault proof is required with images. Before returning items we expect you to contact us first and let us know the reason of return. We would like to promise you to give you best customer service with competitive price and premium quality. All of our product comes in original packaging with branded names.
Please note: if any visible badly damage to the box when you receive item from courier , then please do not accept delivery and ask driver to RTS (return to sender) and let us know , so we can send you replacement accordingly.
Our sales team is on-line 9.30-5.30pm (Mon-fri) to take care of your query.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Used Mattress
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use, Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7working days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bighousefurniture.co.uk and send your item to: Unit 4 Swallowfield Way Hayes, UB3 1DQ, London, UK.
Shipping
To return your product, you should mail your product to: Unit 4 Swallowfield Way Hayes, UB3 1DQ, London, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We hope your satisfied with our Refund policy, if any issues please contact us.
